There is no cut-down version of our system; instead we tailor TRACE to your requirements. We also offer these additional benefits within the fixed price we quote you.

Together, we’ll set out your project plan and then work to defined time scales to realise your go-live date. We’ll keep in touch with you throughout and make the process as easy as possible, even helping with the initial stock take.

We’ll take care of your data upload into TRACE and will assist with downloads from other systems (where possible) or capture of original data.

We aim to provide the most comprehensive user-training package within our sector, bespoke to the needs of the individual customer or user.

• Our training sessions will take place on the customer/user’s site and be short, focussed and memorable.
• We will train users in small groups (two or three only at a time) so that we can answer their questions fully.
• We will provide ongoing guidance until all users are fully trained.

• Our support team are dedicated to delivering fast solutions.
• Our telephone help desk is manned by TRACE software developers with in-depth system knowledge but if we are not able to solve your problem over the phone, or through our online remote diagnostic facility, we’ll visit you and your users in person.

• New releases supplied and installed free of charge.
• Free government enforced upgrades (e.g. VAT changes)